| |
| |
|
Auction Information |
|
|
|
eBay After Sales - as Important as the Listing Itself
Your eBay listing has finished and you have made a sale, now the next important stage starts - the after sales. Again we are aiming to develop the professional image or ourselves in the customers eyes to encourage them to come back to us again and again because it is easier to sell to a current customer than it is to a new customer. eBay after sales is almost 100% email based, apart from very rare occasions, and you need to set up a process whereby you can accurately monitor the stage of after sales that each customer is at. This is very easy in the early stage with not many auctions but when you start to develop as an eBay seller it needs to become very organised. eBay start this process off for you, they email you (and the seller) to confirm the sale and provide you with the contact details so you can start your after sales process. Always send a reminder email as sometimes, due to the number of fraudulent eBay emails that are around, the buyer never actually opens the original email. Again eBay provides this functionality by means of allowing you to send an invoice using the eBay system, always include a copy to yourself (a simple tick box) if you plan to use this method so that you have a record of the email and can use it for your records. I would recommend however that you actually send an email using your own email provider as it forms the basis for developing a customer relationship. The email you send should include the following: A short thank you for using your auctions and a congratulations on them winning. Then the item specifics: Item Purchased, Final Price, Shipping Price, Total Price Due (final plus shipping), Payment Methods Accepted (also indicated in the listing), Payment Time Frame, Mailing Address for Payment and a link to your feedback page so that you can encourage the buyer to leave feedback. It is also advisable to provide another email address so that they can contact you if they experience any difficulties using the original and of course always include a link to your own web site (if you have one, if not get one!). It works along the same lines as the eBay about me page method. I have a draft copy of the contact email saved so I do not need to keep retyping it out, all I do is change the customer specific information and send it. The customer then sends you your payment and the final stage of the after sales process begins.... Post and Packing. Visit ebay information central to use the FREE resources to develop your online business.
MORE RESOURCES:
Auctions - Google News |
|
|
|
RELATED ARTICLES
Seven Steps to eBay Selling Success More and more people try their luck at selling on eBay everyday. With all of that growing competition it is important that you do everything possible to make sure that you stand out from the crowd. How Pop-Culture Collectibles Can Increase Your Online Auction Profits How Pop Culture collectibles can increase your Online Auction profitsWith the increasingly competitive environment for products to sell in the online auction arena, sellers are getting more creative as to the items they purchase for re-sale.While some of the Dutch Auction items that are frequently sold on eBay will always maintain their commodity status and always sell well, Pop Culture collectibles will usually generate a higher profit-per-item simply because of a combination of two forces. eBay - Profiting With Books By Janette Oke Janette Oke is a Christian writer whose books about life, love, values and faith have a huge following among women today. Each of her Christian books for adults falls into one of six different series she wrote. How to Win on eBay I've bought over 100 items on eBay over three years and am ready to share my knowledge of how to win at eBay and buy from reputable sellers.1. Used Cars For Sale On EBay There are thousands of used cars for sale on eBay every single day. In fact, eBay Motors is the most profitable sales division on eBay and naturally there are many entrepreneurs who are interested in jumping into this market. How To Sell On Ebay: Pricing Strategy Many new Ebay sellers make one of two mistakes: either they overprice items to an unsellable extreme; or they lose money on every transaction by setting low starting prices with no restrictions.In this lesson, I am going to go over which pricing strategies to use and when if you are using a ten-day auction setup. Maria's New Lifestyle: Short Story About The Benefits Shopping On The Net Has Given I've got this strange friend; her name is Maria. Maria's always been a little weird but now things have gotten unworldly altogether. Profitable Paper Piecing on eBay--Part 1 Why sell paper piecings on eBay?eBay is a great way to make a steady part-time or full-time income from a hobby that you love! Selling paper piecings has its ups and downs, but overall it is a rewarding and lucrative venture.Getting and Understanding An eBay AccountTo get started selling paper piecings on eBay, you will need to set up an account. eBay - Tapping Into The Japanese Collector Market If you owned a skateboard shop in your local mall would you put a big sign in the window saying "No Baggy Pants Allowed"? Of course not. If you did you would be eliminating 50% or more of your most avid potential customers. Are You an Ebay Shopper? As I write this article, I am keeping an eye on an item on eBay. Do I have to keep an eye on it? No. The 3 Minute Auction and Minute Auction Explained Am I the only person who doesn't know what a 3 minute auction is? Looking for fresh content for my site, I discover that "minute auction," or even a 5, 10 and 30 minute auction is a popular item. Some auction sites may refer to a minute auction as a "Live Bid. 5 Sure-Fire Ways to Make More Money on EBay Have you ever dealt with a salesperson or a waiter who gave you unbelievably good service? How about someone who didn't seem to care about you one bit?Which of those people would you go back to the next time you needed to make another purchase or eat another meal?I'm willing to bet you would go back to the business or person who gave you great service. Have you ever considered that this same principle applies to your eBay sales?One of the easiest ways to get more sales on eBay is to make every buyer think "Wow, I've never had such a good experience buying on eBay!"Once someone has bought from you and had a good experience, they're much more likely to buy from you again. Online Auctions: The New Way of Shopping for Mauritians Since their introduction several years ago, online auctions, such as eBay, have been one of the hottest destinations on the World Wide Web. Auction sellers are attracted by the prospect of a broad venue for their products and the possibility of high profits. Join the Home-Based Business Revolution Greetings, Friend. So you've decided to go into business. Finding Antiques And Collectibles To Sell On eBay Many people who decide to make a living selling collectibles on eBay soon fail. I meet them in the line at the post office. Ten Sure Fire Ways To Lose Bidders The way some auction sellers approach their auctions, it's clear there are as many ways to lose bidders as there are to skin a cat. If you spend enough time in the auctions you'll see a lot of basic mistakes, but the question remains: why do so many people consistently make the same mistakes over and over again. Online Auctions: How To Generate Fast Traffic From Online Auctions Have you ever participated in any online auctions?Yes, people are making piles of cash from online auctions.And you can take advantage of this new gold rush to generate a lot of traffic to your own website. Get More for Your Money Shopping for Designer Shoes on eBay The worlds online market place.In just a few short years eBay has become a household name and millions of people are registered users benefiting from the enormous variety of auctions listed every day. So What Are YOU Going To Do About eBays Fee Increases? Unless you have been hiding under a rock, I am sure that by now you have heard that eBay is raising its fees. So what's a small merchant to do? Here are some suggestions. Drop Shipping Increases Profits You would like to increase your income by selling other peoples` products but you just don`t have the money to stock inventory.On the other hand, perhaps you have lots of your own product and would like to increase your sales, but you don`t have a lot of money for advertising.
|
| home | site map |
| © 2006 |
